Privacy Policy

FacetLab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, and password when you create an account
• Contact Information: Information you provide when contacting us or requesting a demo
• Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
• Experiment Data: Screenshots, URLs, and other content you upload for testing
• Usage Data: Information about how you use our platform, including experiment configurations and results

Automatically Collected Information

When you access our services, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Information: Pages viewed, features used, time spent, and click patterns
• Cookies: We use cookies and similar tracking technologies to enhance your experience

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your experiments and deliver results
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity
• Personalize and improve your experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly agree to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• 256-bit SSL encryption for data transmission
• Encrypted data storage in SOC 2 Type II certified data centers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Automated daily backups

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your data at any time through your account settings.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at qyzkai@gmail.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account
• Analyze usage patterns and improve our services
• Deliver personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.